Delivery & Shipping
- What happens after my order has shipped?
- Can I set a specific delivery date & time?
- How much is shipping?
- How long will it take to receive my order?
- Does delivery include set-up?
- How accurate is the delivery estimate?
Design Services
Product Questions
- Do you offer Swatches?
- What fabrics do you recommend for homes with pets?
- Are your products made with PBDEs (flame retardants)?
- Do you use hardwoods?
- What are your fabrics made of?
- What is the weight limit on your furniture?
General Questions
Orders
- How do I check the status of my order?
- What are the Build Updates?
- Can I order and change my fabric after receiving the fabric swatches?
- I have an issue with an item, how do I handle that?
- How will I know that you received my order?
- I need to change my order, can I still do that?
Payment, Promos & Gift Cards
- What types of payment do you accept?
- Will I be charged for the full total at time I place order or when it ships?
- Can I combine sale discounts & coupon code?
- When is your next Sale?
- Can I refer family and friends?
- How do I check my gift card balance?