Janet
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Recent activity by Janet-
What if I live on an island or a remote area?
If you live in an area that is not serviced by our delivery carriers we may be able to deliver your order to a routing company that would need to be hired by you. Orders taken outside of our delive...
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I received a damaged item. What should I do?
Your satisfaction is our top priority, and we want your Joybird experience to be perfect. If you receive a damaged item, please call us at 888-282-0842 or email us. We’ll replace the item if it’s s...
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Where can I see your furniture in person?
You can view our list of showrooms here If we haven't yet brought a showroom to your hometown no worries! We offer an extremely flexible return policy, so if you don’t 100% love your furniture, we’...
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Do you deliver on weekends?
Weekend delivery options are not available at this time. However, you can schedule your white-glove delivery Monday through Friday from 8 a.m. - 5 p.m. The two-man delivery team will unpack your fu...
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What if I don't like what I ordered?
We want you to love anything you order from Joybird! We offer a 90-day return policy to help ease the stress of buying sight unseen. You’ve got 90 days after delivery to send it back to us and get ...
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Which fabrics are the best if we have small children?
All the fabrics we offer are very durable! The main concern for most is how easy it is to clean up after those little, sticky fingers have landed on their lovely sofa or chair. We’ve carefully sele...
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How do I know when my order has shipped?
You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door. If you signed up for SMS (text) alerts, we’ll also send a text me...
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What type of cushions do you use?
Cushion type will vary depending on the collection. Most of our collections use our seat and back cushions contain 2.0-lb, high-density foam cores wrapped in a softer plush foam. The overall cushio...
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How do I schedule delivery if my order is at my local hub?
It takes about 1-3 business days for your order to be fully scanned in. If it has been over 3 business days feel free to call the shipping company to get your order scheduled
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The build update on my order is showing the same thing for a long time. What’s going on?
For the first few weeks after placing your order, you likely won’t receive any build updates. We’re using these first weeks to order and receive the raw materials we’ll be using for your order. If ...