Janet
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Recent activity by Janet-
I don't know how to choose fabrics. What do I do?
We have a lot of options, so making a choice can be hard! Start with ordering a swatch kit so you can see all the fabrics we offer in your home. If you are still having trouble narrowing it down, o...
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I can’t take delivery for a long time, should I still order now?
This request is more common than you might think. Even if you can’t accept a delivery anytime soon, you can still place your order now and just let us know when you want us to ship it. We will make...
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How firm or soft are your products?
We understand that comfort is an important aspect when considering a new item of furniture. Joybird offers a variety of styles that vary in their level of comfort. If you're looking for everyday se...
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I have an issue with scheduling my delivery, what can I do?
We put a lot of love in the furniture we build and the care we take for our customers, and we choose our shipping companies carefully to continue that experience outside of Joybird. If you’re havin...
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What is the lead time?
Lead time will vary depending on the product and the fabric selected. You will see your estimated arrival window when you check out, which should help you plan for your furniture delivery.
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What do the cleaning codes mean?
Our fabrics will either need to be spot cleaned with a dry-cleaning solvent Cleaning code S (Solvent cleaning) or can be spot cleaned with a water-based cleaner Cleaning Code W (Water cleaning) Yo...
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I haven't received my refund, who do I contact?
Please contact customer service at 888-282-0842, once your return has been picked up for immediate refund processing. Once the refund is issued, allow up to five business days for the refunded amou...
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What happens if my order shipped but I can't accept delivery?
We can hold the order for free up to 10 calendar days after the local delivery hub receives item. After 10 days, storage fees apply per day and per box. Please reach out to us for a quote.
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Will everything ship at the same time?
We build everything and ship everything in your order together. Shipping orders together keeps things simple so you don’t have to arrange two separate deliveries. The only items that ship separatel...
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How accurate are your estimated delivery dates?
Although our estimated delivery dates are pretty accurate, please note that this is not a guaranteed delivery date for your order and these windows can vary by +/-10 Business days. Delivery to some...