I need to return an item, how do I do that?

Please contact our customer service team to help you with your return. We offer a 90-day return policy to help ease the stress of buying sight unseen. You’ve got 90 days after delivery to send it back to us and get a full refund, minus shipping & a 10% restocking fee.

You can check out our full policy here: https://joybird.com/returns-and-exchanges/ 

Canceling within 24 hours	Canceling after 24 hours & BEFORE delivery	Returns after Delivery	Accessories Returns
Cancel your order within 24 and you will receive a full refund.	If you need to cancel your order after 24 hours of ordering, but before it has shipped, you will receive a full refund, minus a 5% processing fee.	You’ve got 90 days after delivery to send it back to us and get a full refund, minus a 10% restocking fee. You are responsible for return shipment costs.[1]	Accessories must be returned within 14 days of delivery, in order to receive a full refund, minus a 10% restocking fee. You are responsible for return shipment costs.[2]